Support

Need help? Email us at hudson@performixsoccer.com for help with your account or subscription.

How to cancel your subscription

Performix subscriptions are billed entirely through Apple — we never see or store your payment details. To cancel, follow Apple's standard steps:

  1. 1Open the Settings app on your iPhone or iPad.
  2. 2Tap your name at the top of the screen (your Apple ID).
  3. 3Tap Subscriptions.
  4. 4Find Performix in the list and tap it.
  5. 5Tap Cancel Subscription, then confirm.

Your access continues until the end of the current billing period. You won't be charged again after cancellation.

Apple also provides a direct cancellation link: support.apple.com/en-us/118428

Refund policy

Who handles refunds

Because all purchases go through the Apple App Store, Apple processes every refund. Performix cannot issue refunds directly — your payment method is held by Apple, not by us.

How to request a refund from Apple

  1. Go to reportaproblem.apple.com and sign in with your Apple\u00a0ID.
  2. Find the Performix charge and select "Request a refund."
  3. Choose your reason and submit.

Apple reviews refund requests under its current policies and procedures.

How we can help

  • For questions about the app or your account, contact our support team.
  • For a refund request, submit the request directly to Apple through its current refund process.

Refund decisions

  • Apple determines refund eligibility and any refund amount under its current policies.

If you have a situation not covered above, email hudson@performixsoccer.com and we'll do our best to help.

Other help topics

  • Forgot your password — use "Sign in with Apple" or "Sign in with Google" on the login screen; there is no separate password to reset.
  • Subscription not showing as active — restore purchases from the profile screen inside the app, or sign out and back in. If it persists, email us.
  • Missing drills or progress — pull down to refresh on the training screen. Data is stored on-device; uninstalling the app will clear local history.
  • Promo code not working — codes are case-sensitive and single-use. Email us the code and we'll check its status.
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