Support

Need help? Email us at hudson@performixsoccer.com and we'll respond within one business day.

How to cancel your subscription

Performix subscriptions are billed entirely through Apple — we never see or store your payment details. To cancel, follow Apple's standard steps:

  1. 1Open the Settings app on your iPhone or iPad.
  2. 2Tap your name at the top of the screen (your Apple ID).
  3. 3Tap Subscriptions.
  4. 4Find Performix in the list and tap it.
  5. 5Tap Cancel Subscription, then confirm.

Your access continues until the end of the current billing period. You won't be charged again after cancellation.

Apple also provides a direct cancellation link: support.apple.com/en-us/118428

Refund policy

Who handles refunds

Because all purchases go through the Apple App Store, Apple processes every refund. Performix cannot issue refunds directly — your payment method is held by Apple, not by us.

How to request a refund from Apple

  1. Go to reportaproblem.apple.com and sign in with your Apple\u00a0ID.
  2. Find the Performix charge and select "Request a refund."
  3. Choose your reason and submit.

Apple typically reviews requests within a few days. Their standard window is 90 days from the purchase date.

What we'll refund

  • If you forgot to cancel before your free trial ended and were charged, we'll support your refund request to Apple.
  • If the app was genuinely broken for a significant portion of your billing period due to a bug on our end, contact us and we'll help resolve it.

What we won't refund

  • Partial months — subscriptions run to the end of the billing period regardless of when you cancel.
  • Purchases where the app was used extensively during the period in question.
  • Charges that fall outside Apple's 90-day refund window — Apple cannot process these regardless of circumstances.

If you have a situation not covered above, email hudson@performixsoccer.com and we'll do our best to help.

Other help topics

  • Forgot your password — use "Sign in with Apple" or "Sign in with Google" on the login screen; there is no separate password to reset.
  • Subscription not showing as active — restore purchases from the profile screen inside the app, or sign out and back in. If it persists, email us.
  • Missing drills or progress — pull down to refresh on the training screen. Data is stored on-device; uninstalling the app will clear local history.
  • Promo code not working — codes are case-sensitive and single-use. Email us the code and we'll check its status.
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